Delete your DecisionPing account
You can permanently delete your DecisionPing account and the data associated with its workspace. This page remains available even if you no longer have the app installed.
Open DecisionPing, go to Settings → Account → Delete account, review the impact, enter your password, and confirm deletion.
Request deletion without the app
Email support@opsoftinc.com from the address associated with your DecisionPing account. Use the subject “DecisionPing account deletion request.” We will verify that you control the account before completing the request.
What deletion removes
- Your account profile and authentication credentials.
- The workspace owned by the account and its projects.
- Decision requests, responses, metadata, and delivery records.
- Agent hosts, chats, prompts, outputs, approvals, and reports.
- Uploaded images and documents stored by DecisionPing.
- Mobile sessions, registered devices, and push tokens.
What may remain
Data may remain temporarily in encrypted backups until the normal backup cycle completes. We may retain limited records where required for security, fraud prevention, dispute resolution, or legal compliance. Data that your connected agent sent to an AI provider is governed by the provider account and agreement selected by you; deleting DecisionPing does not delete that independent provider account.
Timing and access
In-app deletion takes effect immediately and signs out registered devices. Verified support requests are normally completed within 30 days. Account deletion is permanent and cannot be undone.
Need help?
Contact support@opsoftinc.com or visit our support page.