How can we help?

For setup and protocol details, start with the MCP documentation. For account, delivery or production issues, contact us with the workspace name, approximate time and request ID. Never include an API key.

Quick checks

• Confirm the MCP endpoint is exactly https://mcp.decisionping.com/mcp.
• Confirm the Authorization header begins with Bearer dp_live_.
• Open Channels and verify at least one enabled chat is connected.
• Use the request ID to inspect delivery history before retrying.
• Use a stable externalId so a retry cannot create a duplicate decision.

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