Terms of Use

These Terms of Use (“Terms”) are a binding agreement between OPSoft Inc. (“OPSoft,” “we,” “us,” or “our”) and the person or entity accessing DecisionPing (“you”). They govern your use of our websites, administration application, APIs, MCP server, bots, and related services (collectively, the “Service”).

1. Eligibility and authority

You must be at least 18 years old and legally capable of entering a contract. If you use the Service for a company or other organization, “you” includes that organization, and you represent that you have authority to accept these Terms on its behalf. You may not use the Service if applicable law prohibits you from doing so.

2. The Service

DecisionPing provides human-in-the-loop infrastructure that allows authorized software and AI agents to send notifications or decision requests to connected human channels and retrieve structured responses. We may provide APIs, MCP tools, web interfaces, bots, documentation, and related features. The Service does not make the human decision for you and does not guarantee that a recipient will receive or answer a request.

3. Accounts, workspaces, and credentials

• You must provide accurate account information and keep it current.
• You are responsible for activity under your accounts, workspaces, projects, bots, and API keys, including activity by users and agents you authorize.
• Keep passwords, API keys, webhook secrets, and pairing codes confidential. Do not place secrets in source control, public logs, or prompts accessible to unauthorized parties.
• Notify us promptly at support@opsoftinc.com and revoke affected credentials if you suspect unauthorized access.
• Workspace owners are responsible for managing member and channel access and for obtaining any necessary consent from message recipients.

4. Customer Content

You retain ownership of content you or your users submit to the Service, including decision requests, messages, metadata, channel information, and responses (“Customer Content”). You grant OPSoft a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, modify, and otherwise process Customer Content only as necessary to provide, secure, support, and improve the Service and comply with law.

You represent that you have all rights, notices, permissions, and lawful bases needed for OPSoft to process Customer Content as instructed. You are responsible for the accuracy, legality, and consequences of Customer Content and for configuring appropriate retention, recipients, and human review.

5. Acceptable use

You must not use the Service to:

• Violate law, regulation, sanctions, export controls, or another person’s rights, including privacy and intellectual-property rights.
• Send spam, harassment, threats, deceptive messages, malware, or unlawful, abusive, or harmful content.
• Impersonate others, misrepresent the source or authority of a request, or fabricate a human approval or response.
• Access accounts, projects, requests, systems, or data without authorization; probe or bypass security, rate limits, or access controls.
• Interfere with the Service, overload infrastructure, distribute malicious code, or use automated means in a manner that materially harms other users.
• Reverse engineer or attempt to extract source code from non-public portions of the Service, except where applicable law expressly permits it.
• Use the Service as the sole authorization mechanism for weapons, emergency response, life-support, medical diagnosis, or other uses where a delay, error, or outage could foreseeably cause death, personal injury, or severe physical or environmental harm.

We may investigate suspected violations and suspend or limit activity where reasonably necessary to protect the Service or others.

6. AI agents and human decisions

AI systems may produce incorrect, incomplete, or misleading output. You are responsible for deciding when human review is required, presenting sufficient context to the human, verifying the identity and authority of recipients, and determining whether and how to act on a response. A delivery receipt, timeout, silence, pending status, or generated text is not human approval. Only an authorized, recorded response should be treated as a DecisionPing answer.

The Service is not legal, medical, financial, safety, employment, or compliance advice. You remain responsible for your workflows and all decisions made or actions taken through them.

When you enable an AI provider, you direct your connected agent to send task information to that provider. Depending on the task, this can include prompts, conversation context, attachments, command output, and relevant project content. You are responsible for the AI provider account, credentials, configuration, permissions, and retention settings you select. DecisionPing requires separate provider-specific permission for transfers initiated from an app chat.

7. Third-party services

The Service may interoperate with Telegram, WWChat, MCP clients, AI providers, hosting platforms, and other third-party services. Their terms and privacy practices govern your use of their products. OPSoft does not control and is not responsible for third-party services, including their availability, security, changes, or handling of data.

8. Fees, wallet, cloud chats, and refunds

Some features may be free, in preview, or subject to usage limits. If you purchase a paid plan, you agree to the pricing, billing interval, limits, and order terms shown when you subscribe. You are responsible for applicable taxes other than taxes based on OPSoft’s net income. We will provide notice of material price changes as required by law.

Wallet and cloud chats

DecisionPing offers optional “cloud chats”: managed coding-agent workspaces that run on our infrastructure so you do not have to operate your own server. Cloud chats are paid for from a prepaid balance (“Wallet”) denominated in US dollars. You add funds by purchasing a top-up (for example $5, $10, $20, or $50). A running cloud chat draws a fixed daily amount from your Wallet, shown before you create it; when your balance is exhausted, affected cloud chats stop. Charges for the underlying AI model are billed separately by your own AI provider under your own account (bring-your-own-key); DecisionPing does not resell AI model usage.

Payment processing

Card and other web payments are processed by our reseller and Merchant of Record, Paddle.com Market Ltd (“Paddle”), and are subject to Paddle’s buyer terms and privacy notice. Paddle handles the transaction, invoicing, and applicable sales taxes. In-app top-ups made in our mobile apps are processed by the Apple App Store or Google Play under their terms. Your bank or card statement may show a charge from Paddle.

Refunds

Top-ups purchase prepaid credit for a digital service that is made available and consumed immediately. To the extent permitted by law, unused prepaid balance is refundable on request within 14 days of the purchase, less any balance already spent on cloud-chat usage; balance that has been consumed is non-refundable. To request a refund or raise a billing question, contact support@opsoftinc.com (for Paddle-processed payments, refunds are issued through Paddle). In-app purchases are subject to the App Store or Google Play refund policies. Nothing in this section limits any statutory consumer rights that apply to you.

9. Intellectual property

OPSoft and its licensors own the Service, software, documentation, visual design, trademarks, and related intellectual property, excluding Customer Content. Subject to these Terms, OPSoft grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes.

If you provide feedback, you grant OPSoft a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation, provided we do not identify you as the source without permission.

10. Confidentiality

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use it only to perform under these Terms and will protect it using reasonable care. This obligation does not apply to information independently developed, lawfully received without restriction, publicly available through no breach, or required to be disclosed by law after reasonable notice where permitted.

11. Service changes, beta features, and availability

We may add, change, suspend, or discontinue features. We will make reasonable efforts to give advance notice of material changes that substantially reduce paid functionality. Preview, beta, or experimental features may be changed or withdrawn at any time and are provided for evaluation. We do not promise uninterrupted or error-free operation, permanent storage, or delivery within a particular time unless a separate written service-level agreement says otherwise.

12. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, create a security or legal risk, fail to pay applicable fees, or use the Service in a way that may harm OPSoft, users, or third parties. Where practicable, we will provide notice and an opportunity to cure. Upon termination, your right to use the Service ends. Provisions that by their nature should survive will survive, including ownership, confidentiality, disclaimers, limitations, indemnity, and dispute terms.

13. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” OPSOFT DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, SECURITY, AND THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. OPSOFT DOES NOT WARRANT THAT A REQUEST WILL BE DELIVERED, THAT A RECIPIENT IS AUTHORIZED, OR THAT A RESPONSE IS CORRECT OR APPROPRIATE FOR YOUR USE.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPSOFT AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY. OPSOFT’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF US $100 OR THE AMOUNT YOU PAID OPSOFT FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

These exclusions and limits apply regardless of the theory of liability and to the maximum extent permitted by law. Some jurisdictions do not allow certain exclusions, so some provisions may not apply to you. Nothing in these Terms limits liability that cannot lawfully be limited.

15. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless OPSoft and its affiliates, officers, employees, and agents from third-party claims, damages, losses, liabilities, costs, and reasonable legal fees arising from your Customer Content, your use of the Service, your workflows or decisions, or your violation of these Terms or applicable law. OPSoft will promptly notify you of a covered claim and reasonably cooperate at your expense. You may not settle a claim in a manner that admits fault or imposes obligations on OPSoft without our written consent.

16. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Any dispute arising from these Terms or the Service will be brought exclusively in the state courts located in Sheridan County, Wyoming, or the applicable federal court in Wyoming, and each party consents to personal jurisdiction and venue there. Before filing a claim, each party agrees to make a good-faith effort for 30 days to resolve it by contacting the other party. Applicable consumer-protection rights and small-claims remedies remain unaffected where they cannot be waived.

17. General terms

You may not assign these Terms without our written consent. OPSoft may assign them in connection with a merger, reorganization, sale of assets, or by operation of law. Neither party is liable for delay or failure caused by events beyond its reasonable control. These Terms, the Privacy Policy, and any applicable order form are the entire agreement about the Service and supersede prior discussions on that subject. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue. Failure to enforce a provision is not a waiver. Headings are for convenience only.

18. Changes to these Terms

We may update these Terms. We will post the revised version and update the effective date. If a change materially affects your rights, we will provide reasonable additional notice. Continuing to use the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service.

19. Contact